Not only is the UK railway system the oldest in the world, it also one of the busiest in Europe. It is a complex sociotechnical system where Human Factors plays an extremely important role in maintaining and assuring operability and safety.

We are familiar with the Network Rail Human Factors standards (such as NR/GN/ERG/00027) which set out how, through the correct and timely application of appropriate ergonomic techniques and practices, 'user issues' are considered in a systematic way throughout the design lifecycle of a range of projects.

Of course, there are other standards, too - London Underground, for example, has its own standard for integrating Human Factors into systems development.

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